Who we are
We are Black Raven Design Limited, a printing company based in the United Kingdom. Our website address is: https://blackravendesign.co.uk. This policy details how we collect information, what we do with it and what controls you have in line with the General Data Protection Regulation (GDPR) effective from the 25th May 2018.
What personal data we collect and how we use it
While you visit our site, we’ll track
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
We will also store comments or reviews, if you choose to leave them.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When submitting information through any of our contact forms the information is emailed to a member of our team in our head office. These details are also stored on our website databases for future reference.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
More about cookies and how to disable them can be found on our Cookies Policy page.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
Your IP Address is shared with our security systems organisation in order to check against there database of know attackers. Visitor comments may be checked through an automated spam detection service.
When you make an order we share your delivery address with Royal Mail in order to ship your item(s) to you.
How long we retain your data
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Who has access to your data
Only members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What rights you have over your data
Our contact information
If you do not wish your data to be used in any of the ways listed above or have questions about this then please contact our customer service team using our Contact Us page or using the contact details below.
How we protect your data
Web pages and APIs are secured with 128-bit Secure Socket Layer encryption (Also know as SSL certification). Our systems are monitored for any irregular changes and IP addresses are checked for known attackers. Any passwords provided are protected using an encrypted hashing algorithm.
What data breach procedures we have in place
The website administrators report any personal data breach or security incident to the relevant authorities without undue delay. We also inform individuals who’re impacted right away.
What third parties we receive data from
We may receive personal data about you from various third parties as set out below:
- Technical data from analytics providers such as Google.
- Contact, financial and transaction data from providers of technical and payment such as Paypal.
- Contact, financial and transaction data from orders made through eBay and Amazon.
Your duty to inform us of change
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.